OVERVIEW - ONGOING RENTAL
Some important rules!
1) CONTRACT MODIFICATION
For any contract modification you can contact by email your departure agency
Caution ! If you do not receive a reply from the agency, the initial conditions will apply.
We cannot guarantee a contract extension at the initial price: the pricing system is dynamic and constantly evolves according to supply and demand
During their opening hours, the agencies are the most able to assist you quickly whatever your problem is
Outside of opening hours, you have an assistance number, written on the top left of your contract
If you encounter a problem with the assistance contract outside of opening hours, please send an email
In any case, do not incur any expenses without a formal agreement from the customer service or the manager of your departure agency, without which we do not guarantee any coverage*.
3) COLLISION AND THEFT
Any theft or new damage to the vehicle must be reported immediately to your departure agency
Any damage involving a third party must be reported in writing and the original must be given to the agency
If the third party has fled, it is your responsibility to file a complaint with the competent authorities (police, gendarmerie)
4) TRAVEL TO ANOTHER COUNTRY
The coverage and the assistance contract are only valid in Metropolitan France
Extended coverage can be purchased at the time of departure (and not during the course of the contract) if you plan to leave the country
5) OTHER QUESTIONS?
Do not hesitate to contact us!
Updated on: 16/03/2023