Some important rules!

1) CONTRACT MODIFICATION

• For any contract modification you can contact by email your departure agency
• Caution ! If you do not receive a reply from the agency, the initial conditions will apply.
• We cannot guarantee a contract extension at the initial price: the pricing system is dynamic and constantly evolves according to supply and demand

2) ASSISTANCE

• During their opening hours, the agencies are the most able to assist you quickly whatever your problem is
• Outside of opening hours, you have an assistance number, written on the top left of your contract
• If you encounter a problem with the assistance contract outside of opening hours, please send an email
• In any case, do not incur any expenses without a formal agreement from the customer service or the manager of your departure agency, without which we do not guarantee any coverage**.

3) COLLISION AND THEFT

• Any theft or new damage to the vehicle must be reported immediately to your departure agency
• Any damage involving a third party must be reported in writing and the original must be given to the agency
• If the third party has fled, it is your responsibility to file a complaint with the competent authorities (police, gendarmerie)

4) TRAVEL TO ANOTHER COUNTRY

• The coverage and the assistance contract are only valid in Metropolitan France
• Extended coverage can be purchased at the time of departure (and not during the course of the contract) if you plan to leave the country

5) OTHER QUESTIONS?

• Do not hesitate to contact us!

Updated on: 16/03/2023